Wellbeing coaching and care navigation for youth
Expand access. Close care gaps. Deliver 24/7 support—without adding staff.
Why health systems are adding support beyond the visit
Health systems and behavioral health organizations continue to face rising demand for youth mental health services. Adolescent populations continue to show elevated rates of depression, hopelessness, and suicidality, while over 130 million people in the U.S. live in Mental Health Professional Shortage Areas, limiting timely access, follow-up care, and step-up pathways. Critical gaps remain between visits and outside clinic hours where risk escalates and care transitions break down.
You need a safe, governed layer that can cover after-hours and between-visit moments, keep youth engaged, and help your teams convert “risk identified” into “care received.”
Trusted by partners supporting youth at scale
24/7 wellbeing coaching
Every Sonar conversation is led by a trained Wellbeing Coach, with tools supporting in the background to surface context and highlight potential concerns. This human-in-the-loop model combines human judgment with system-level consistency to deliver high-quality, scalable support.
- Expanded access to support beyond traditional care hours
- Increased engagement through a youth-favored format
- Earlier identification of needs between visits
- Scalable coverage without additional licensed staffing
Provide youth and families with immediate, text-based support outside clinic walls—nights, weekends, school breaks, and in-betweens.
Escalation and care coordination
When a young person needs more than coaching, Sonar facilitates a seamless transition into higher levels of care. The platform supports screening and triage for referral purposes (not diagnosis), and coordinates warm handoffs into your services or trusted partner network.
- Higher conversion from referral to completed appointments
- Fewer missed or dropped handoffs between levels of care
- Reduced staff time spent on coordination and scheduling logistics
- Improved continuity and visibility across the care pathway
Reduce delays and connect individuals to the right level of care at the right time.
Insights for measurement based care
Sonar delivers structured, real-time reporting on engagement, escalation patterns, and program-level performance, giving you a continuous view of how individuals are moving through support pathways.
- Clear visibility into population needs and emerging trends
- Real-time understanding of utilization across programs and services
- Identification of friction points in care pathways and referral flows
- Reduced administrative burden through structured reporting
Move from reactive oversight to proactive system management, grounded in timely and actionable data.
Human-led conversations • Clinical oversight • Escalation protocols • SOC 2 Type II Certified • HIPAA compliant
Human-led support at scale
Sonar combines human judgment with AI support. Each playing a distinct, complementary role, grounded in established best practices.
Trained Wellbeing Coaches lead every conversation. They build trust, respond with empathy, adapt to context, and make real-time decisions to ensure each interaction aligns with the needs of the individual. AI supports consistency and scale. It helps surface relevant context, flag potential risk signals, and generate documentation. AI does not interact with members or make independent decisions, it augments the coach's ability to deliver high-quality support.
This human-in-the-loop approach aligns with emerging guidance from the American Medical Association and World Health Organization on responsible AI use in healthcare.
The result is support that is both high-touch and scalable without compromising safety or trust.
As seen in
Find answers to common questions about Sonar's platform, implementation, and impact. If you'd like to learn more, our team is available to provide additional details.
Sonar fills the gap between scheduled visits with trained Wellbeing Coaches available 24/7. We combine human empathy with AI-assisted tools to deliver consistent, scalable support that helps health systems expand access without adding licensed staff.
Our Wellbeing Coaches are trained professionals who lead every conversation. They undergo rigorous training in youth mental health, crisis protocols, and care coordination before joining the platform. They are supervised and supported by clinical staff.
Youth can discuss anything on their mind—stress, relationships, school, family, and more. Sonar is not a clinical service, but coaches are trained to recognize when higher levels of care are needed and facilitate warm handoffs accordingly.
Sonar has clear escalation protocols in place. If a coach identifies imminent risk, they follow established crisis response procedures, including notifying designated contacts and facilitating connections to emergency services when appropriate.
Implementation is designed to be lightweight. Our team works with yours to configure escalation protocols, integrations, and reporting. Most partners are live within a few weeks. We provide onboarding support, training, and ongoing partnership throughout.
Extend your behavioral health capacity without compromises.
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